Ashley HomeStore in Brooklyn, OH Closed now

Reviews about Ashley HomeStore

• ★ ★ ★ ★ ★

  August 02, 2019, by Jason Koncz
  My wife and I were in the market for a new bedroom set. After friends of ours showed us a set they had recently purchased, we saw a promotion for President's Day sales and decided to have a look. We met with Jo Ann upon our arrival. She was very pleasant and had a welcoming smile. After asking how she could be of assistance, she proceeded to show us the features of the different styles of hybrid memory mattresses. There was zero pressure to purchase anything, even as we made our way to the bedroom sets. We also worked with the manager, John, who takes great interest in making sure the customer's needs are met. As is customary with large purchases, my wife and I told Jo Ann and John we take a 24-hour step back to verify our decision. They were most gracious with our idea and hoped to see us again. We went back to the store the following day, found Jo Ann and John and proceeded to complete our transaction. The transaction was quick and the experience could not have been more pleasant. We were treated very professionally and, as such, we returned to the store two days later and purchased a new sectional couch as well. The store is clean and the staff are positive and courteous. Well done Brooklyn crew!!! Follow-up review: While the staff in the store is very helpful, Ashley's corporate office is terrible when it comes to resolving several problems we had with our orders. Overall rating for customer service is 2.